Wireless CapTel Troubleshooting

Sprint Wireless CapTel

What does that Icon mean?

	Connected Ready to make and/or receive calls.
	Disconnect/No Connectivity Unable to make and/or receive calls. Check your wireless connection or move into a better coverage area.
	Receiving an incoming call A call is coming in.
	Voicemail available

What do those Colors mean?

Green Status Bar = Connectivity
App is connected and ready to make/receive calls.

Blue Status Bar = Weak signal
App is attempting to reconnect. If unsuccessful, call will be disconnected.

Red Status Bar = Disconnected/No Connectivity
Unable to make and/or receive calls. Check your wireless connection or move into an area with better coverage.

To view our complete Wireless CapTel by Sprint User Guide, click here.

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What's New at Sprint CapTel

Internet Based CapTel

Other Services Available

Sprint Wireless CapTel is an Internet-based Relay service. Although this service can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using Wireless CapTel for emergency calling, you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency services through Wireless CapTel; whether caused by the negligence of Sprint or otherwise. Other restrictions apply. For details, see www.sprint800.com/. Coverage not available everywhere. Sprint 4G network reaches 70 markets and counting, on select devices. Sprint 3G network (including roaming), reaches over 282 million people. See sprint.com for details. ©2012 Sprint. Sprint and logos are trademarks of Sprint. CapTel is a registered trademark of Ultratec, Inc. Other registration marks are the property of their respective owners.

Although CapTel can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using CapTel for emergency calling, you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency services through CapTel; whether caused by the negligence of Sprint or otherwise. Coverage not available everywhere. Offers & service plan features not available in all markets/retail locations or for all phones/networks. Other restrictions apply. See www.sprintcaptel.com for details. © 2011 Sprint. Sprint and logos are trademarks of Sprint. CapTel and WebCapTel are registered trademarks of Ultratec, Inc. Android, Google, the Google logo and Android Market are trademarks of Google Inc. The HTC logo, and HTC EVO are the trademarks of HTC Corporation. Other registration marks are the property of their respective owners.